Whether you have a leaky faucet, a water leak in your basement, or are having some plumbing problems in your home, you’ll need to find a plumber to help you. There are a few things you need to know before hiring a plumber.
Pay attention to customer service
Having the best customer service can be a game changer for your business. Not only will you increase customer retention, you will also increase your bottom line. Having a stellar customer service department can also help you make the most of your marketing budget by making it easier to acquire new customers.
A good customer service department will be proactive in handling customer complaints and concerns and will be responsive to inquiries. If possible, the customer should be able to speak to a real person. The customer should also be able to speak to a technician and have the ability to track their progress throughout the day or night.
The best customer service department should also have a website that answers customer questions about their job, provides tips and a FAQ section. It should also have a blog section with interesting posts on plumbing topics of interest to the industry as well as a thriving community of like-minded folks. It’s well worth a look, for sure.
It’s also a good idea to make sure that the plumbing company is active in your community. By doing this, you’ll be more likely to get new customers referred to you by word of mouth. It also helps to keep your local community a healthy place to live and work.
Verify a plumber’s license
Whether you are dealing with an emergency plumbing situation or are looking to hire a plumber for a long-term project, you want to make sure that the person you hire is licensed. An unlicensed contractor can cause major damage to your property and end up making mistakes that could cost you money.
There are several resources you can use to verify a plumber’s license before hiring him. These include the Better Business Bureau, local review sites, and personal referrals. You should also check with the consumer protection agency in your state to see if there have been any complaints against the contractor.
Plumbers have years of training. Before they become licensed, they must complete an apprenticeship program for two to five years. They learn how to pull permits, perform plumbing repairs, and follow state laws. These apprentices work under the supervision of experienced licensed plumbers.
Plumbing contractors must also have liability insurance and a surety bond. This insurance will cover any costs associated with accidents, injuries, or damage to your property. You may also want to ask the contractor to send you a copy of his insurance certificate. This certificate must include commercial general liability coverage and workman’s compensation coverage.
Determine whether the issue is an emergency or if it can wait a few days
Taking care of your plumbing problems should be a priority. A leaky faucet or broken pipe can be hazardous to your family’s health and safety. It can also lead to a lot of wasted water.
There are many ways to determine whether your problem is an emergency or just something you should take care of later. First, do you know exactly what the problem is? If you do, you might have an idea of the best time to call a plumber. You might also want to try to fix the problem on your own before calling in a professional.
Compare bids
Whether you are shopping for a residential or commercial plumbing contractor, there are many factors to learn more about and consider before you sign on the dotted line. The price of labor is one of the most important factors to consider. This means that you should compare bids and prices to find the best deal possible.
The same goes for the materials and equipment required to complete the job. It may not be the easiest task, but you can make it easier on yourself by comparing bids and prices first. If you are working on a tight budget, you may want to ask the contractor to estimate the amount of time and materials it will take to complete the job.
