Tony Freudmann Explains How Remote Workers in the Airline Industry Are Helping Streamline Operations

When looking for a flexible job opening, people generally consider self-employment options that involve work from home, or tele-commuting from increasingly popular shared workspaces. And rightly so. After all, independent contractors who are willing to forego the traditional office environment often benefit from intangibles in exchange, like variable hours and unlimited time off.

What many people fail to realize, however, is that these jobs are not as hard to come by as they once were. In fact, almost every industry now has opportunities available for remote work.

The Airline Industry

If we were to ask random travelers to name a job in the airline industry, they would inevitably start with jobs like pilot, flight attendant, or baggage handler. In reality, however, the airline industry could not function if it was not for millions of sole-proprietors and small businesses who help it tackle the plethora of low-level tasks happening behind the scenes. Thus, individuals who would like to be a remote worker within the field of air travel actually have a wide array of opportunities to choose from. To better understand these positions, consider some of the examples below.

Customer Service Agents

For the vast majority of airline companies, customer service is amongst the most important factors that determine longevity and success. In order to keep their buyers satisfied, this means having a highly efficient workforce who can deal with any and all issues that arise.

Consider, for instance, the last time that you may have had to contact a service representative from a company like United, Delta, Lufthansa, and similar. Odds are, you were connected to a third-party worker who has been trained on topics like conflict resolution and disputes. Nevertheless, these workers were not operating out of a large facility where hundreds of such employees are stationed. On the contrary, many of them work from home or remote locations.

Marketing Specialists

When airline company Spirit rose to popularity, their low prices were just one of the many reasons for the quick success. Another factor that played a huge role were their marketing efforts. Spirit entered the market as a low-cost company that offers discounted flight options to some of the largest airports in the world. In order to showcase this to new buyers, however, they had to promote their offering aggressively.

Fortunately for them, their team of marketing specialists found a perfect strategy to go about creating effective advertisements. And where did these workers come from? Well, according to a Managing Director of River Oak Strategic Partners as well as the Chief Executive Officer of Annax Aviation Services, Tony Freudmann, these experts come from all over the world.

Just like many other companies that operate internationally, Spirit hired their marketing specialists in various locations. Doing so allowed them to obtain specialists who have knowledge of the local market and know what type of campaign would be successful. Once again, all of these individuals were operating remotely and did not have a traditional employment contract with the company.

Translating, Sales Representatives, and Analysts

Another common example of people who work for airline companies remotely are experts who handle sales, translation, or data analysis. Since airline providers have to operate in multiple countries, they often run into issues with interpretation and language barriers. In order to overcome such problems, they hire people who can work from their home countries and help them handle language-based problems.

Similarly, Tony Freudmann reminds that sales representatives and various data analysts can tackle a lot of their responsibilities without having to come to an office. This is because of inventions like cloud computing and online databases. Thus, as long as they have a computer, they should be more than capable of performing their job from the comfort of their home!

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