Last July, casinos in New Jersey reopened after three months of shutting down due to COVID-19 restrictions. The businesses had to follow a series of strict safety measures, though. For example, they could only operate at 25% of their average capacities.
Everyone had to wear a mask and there would be sanitization booths at all entry and exit points. Additionally, they needed to observe social distancing and limit conversations to only what’s necessary.
Interestingly, online casinos in NJ didn’t have to follow these rules. No, they’re not special. But they figured out how to run things with employees working at home. Here’s why they’re succeeding.
New Jersey Online Casino Sites Are Legal
New Jersey is one of a few states that legalizes all forms of online gambling. It authorized online casinos in 2013. And within three years, it had licensed nearly a dozen gambling websites. Unfortunately, sports betting wasn’t allowed yet.
And so, Governor Chris Christie sponsored a bill that ultimately helped legalize sports betting in the US by 2018. Today, online casinos in NJ provide both casino games like slots and poker and sports betting.
As a tip, you can find the best online casinos in New Jersey at online-gambling.com. They hold licenses from the NJ Division of Gaming Enforcement, meaning they are safe and genuine. They have intuitive sites, a decent game variety, and quick payouts for winners.
Games Offered Online
Online casinos provide slot machines, poker, blackjack, and roulette on the Internet. As such, their customers can’t be exposed to the pandemic. The games can be played on desktop or mobile devices.
Unlike some video games, you don’t need to download copies of online slot machines or poker. The games operate in an instant-play model. Even on mobile devices, where installing an app is often a requirement, casinos make it an option.
You can use a mobile browser to access mobile casinos. They provide the same games as PC casinos. But as mentioned, you also have the option of installing an app on your Android or iOS device.
Dealers Can Operate Remotely
One of the most important roles in any casino is that of a dealer. They provide betting chips, shuffle cards, and oversee blackjack, roulette, poker and baccarat games. A decade ago, online casinos operated smoothly with RNG software as dealers.
But lately, players prefer to play card games with human dealers. And for that reason, nearly every gaming website has a live-dealer section where customers can play card games with real people.
Usually, live casino games work through a series of technologies: web cameras, gaming rooms, and a Game Control Unit and monitors, to name a few. These devices require human management.
However, they can be operated remotely. As such, even though online casino dealers must report to work, they remote to uncrowded gaming rooms. In fact, most rooms feature one dealer surrounded by gaming equipment.
Mobile Payments
Online casinos aren’t like their land-based counterparts. You don’t need to carry cash around and risk spreading the virus. Instead, you can deposit and withdraw money electronically through your iPhone or laptop.
At some online casinos, you can deposit money through a dozen or more banking options. You can use credit or debit cards. Alternatively, you can fund your account through e-wallets like PayPal, Skrill, Neteller, PaynearMe or Paysafe.
Another choice is to use cryptocurrencies like Bitcoin, Ethereum, Monero and DASH. Some sites also allow deposits through bank transfer, although this is a choice mainly offered for withdrawals.
The best part about casino payments is that they’re cheap and have flexible limits. Most casinos don’t charge deposit fees when funding your account. And they let you top up as little as $5 to as much as your payment provider allows.
Withdrawals aren’t always free. Most websites charge 1% to 3% of your winnings. However, they process the money fast and safely.
Automation
Automation is a trending topic throughout the world. Many experts believe it will revolutionize manufacturing, business, and nearly every other industry. Others believe it could spell doom to the world if not managed properly.
That said, automation is one of the reasons online casinos can run smoothly while their employees are at home. Casino websites have automated functions so that when you create an account, your registration is confirmed automatically.
After that, you deposit money and it will reflect in your account within a few minutes. Payments have to go through someone for confirmation. But the gaming process and marketing are managed with the help of Artificial Intelligence.
Unless there’s a crash, you can play online slots and card games for hours without human intervention. When it comes to marketing, operators use adverts managed by AI to find prospects and turn them into customers.
Remote Customer Service
Unlike land-based casinos, you don’t need to visit an office to get assistance. Instead, you can make a phone call or send an email. These days, there’s also the option of using chatbots for customer service.
Some casinos let AI manage their chatbots so that customers receive automated messages. But even where chatbots are managed by human beings, they’re operated remotely. In other words, customer staff at online casinos can work from home safely.
Although live chatting is the most preferred customer service channel, gaming websites also feature FAQ pages. These are places where you can find answers to commonly-asked questions. Another alternative is to use social media platforms like Facebook, Twitter and YouTube.
Personalization
Personalization is a popular service by online casinos that target international customers. For starters, they have websites that load information in multiple languages. Then they have mobile apps for various operating systems.
On the flip side, personalized casinos offer regional-payment options and games inspired by a national sport of a country’s culture. In other words, personalization revolves around improving a customer’s experience.
Although it’s not a primary service, it’s a sign of a dedicated and customer-focused company. It also helps reduce complaints, further making working from home a success for NJ online casinos.
