Intelenet® Global Services Launches a New Facility in Manila to Reflect US Interest in the Philippines’ Offshoring Services
With 77 per cent of the Philippines’ BPO voice-work being for US-based companies, the ties between the two nations continue to grow. [1] By 2016, the BPO industry in Manila is projected to have a 17 percent increase in annual growth. [2] Increasing demand for better voice-based customer service in verticals such as, telecoms, travel and healthcare has seen more US companies offshoring their services to the Philippines.
This comes as Intelenet® Global Services, a leading business process service provider backed by Blackstone, launches its newest facility in Manila to consolidate its presence and support its growth in the region. Intelenet® Global Services’ new Manila site supports the need to facilitate human interaction as 85 per cent of their business operations will be through voice processors to deliver customer support.
The Philippines has continued to appeal to American companies looking to take advantage of the nation’s fast growing customer services offerings. More than 1 million Filipinos now work at call centers and in related outsourcing businesses, mostly serving American companies. [3]
Intelenet® Global Services foresaw the potential in the nation, whose outsourcing sector is expected to turn in $48 billion in revenue by the year 2020, and has opened its facility located in the south-east of Metro Manila in Taguig. The facility will provide a world class platform to the growing Intelenet® Global Services team, replete with state-of-the-art technology, next generation business process solutions and global best practices to draw from.
“Cost-savings is a key appeal for US companies offshoring their services to developing markets. And the Philippines is a prime example of this, which is why the nation is a key delivery location for Intelenet® Global Services. Our new facility here will serve the growing demand from our clients to get serviced out of this region” said Susir Kumar, Executive Chairman, Intelenet® Global Services.
“With an established presence across several geographies, we look forward to expanding our global delivery footprint, the Philippines is an example of our intention to amplify Intelenet’s service delivery across geographies, offering critical services & processes in the BPM cycle to all our clients across the verticals. This would also act as a major catalyst for growth and employment in the competitive and ever expanding global business process services market.”
Intelenet® entered Philippines in 2008 and is one of the leading firms, committed to delivering the best in class service to all its clients through its innovative capabilities and NextGen Tools. It has grown at a CAGR of 47% over the past 7 years. This expansion marks Philippines as a favorable market for business process management services. Intelenet® is playing a pioneering role towards driving this growth by investing in the talented youth of the country.
Backed by Blackstone (A leading global private equity player), Intelenet® Global Services is currently on a high growth trajectory and is looking at expanding globally with the aim being to become a world class BPM provider worldwide.
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About Intelenet® Global Services:
Intelenet® is a large global Business Process Outsourcing player, committed to delivering its client’s strategic goals and helping in enhancing, broadening, and deepening the relationship to add value.
Backed by The Blackstone Group, a leading Global Private Equity player, with a current portfolio of clients that includes Fortune 500 companies, Intelenet® is a 55,000 people organization spread across 66 global delivery centers across USA, UK, India, Poland, and Philippines; supporting 100+ clients in over 50 languages. Intelenet®provides innovative, cutting-edge solutions supporting customers across Contact Centre solutions, F&A, HRO and IT solutions across Banking and Financial Institutions, Healthcare, Travel and Hospitality, Telecom, Retail, Manufacturing, and Information Technology (IT) verticals. Intelenet’s range of integrated BPO services deliver transformational benefits to clients through reduced costs, ongoing productivity improvements, and process re-engineering.
