No one likes to receive criticism about his or her business. It can feel discouraging, and you may take it personally. However, rather than viewing criticism as a negative thing, you should view it as an opportunity — an opportunity to make your business better, delight your customers, and grow to enjoy a larger market share as a consequence. With that in mind, read on to discover the various ways you can turn customer critique into an opportunity.
Make it easy for customers to complain – It can be tempting to make the complaints procedure difficult. After all, your customers are going to be less likely to complain if they have to jump through hoops. This is not advised. You are simply shielding yourself from the truth, which will cause more harm than good.
Don’t take it personally – This can often be the most difficult part of handling criticism, especially if you are sensitive about your work. Don’t view criticism as a setback. View it as advice that is designed to make you better. You will open your mind and give yourself room to grow if you handle receiving feedback in a positive manner.
Know your limits – We are human at the end of the day. We can’t be everywhere at once. We can’t keep everyone happy. You need to learn to say no. If you over-pile your plate with duties and tasks, this can lead to burnout, as it can be self-defeating, ineffective, and stressful. Next time you get criticized because you have said no, realize that you were simply recognizing your limitations and this is never a bad thing.
Turn feedback into action – You will never be able to move forward if you allow criticism to hold you back. Don’t let the negative remark stick to you like a label. If someone gives you some constructive criticism, don’t sit and torture yourself about it. The best thing to do is simply ask that individual for advice. What do they suggest you do differently? This will help you to become a better version of yourself. For ecommerce dropshipping, especially, customer service is so important. Many sites have had to shut down because they did not manage their Trustpilot and Facebook reviews correctly. Make sure you don’t simply sweep things under the rug.
Embrace failure – You are only going to see the big picture when you fail. No one was born perfect. We all make mistakes, but what makes a successful entrepreneur is someone that learns from them. As they say, one step back, two steps forward. It’s a natural part of the process.
Build trust – Finally, building trust is one of the best ways to ensure you are turning any criticism into a positive situation. If someone is honest with you and has your best interests at heart, you will create confidence by reciprocating this gesture. Trust takes time, but it can go a very long way.
