Kim Houlne

Kim Houlne turned an idea into an industry. As Working Solutions founder, she pioneered virtual contact center services across the USA. Her company launched its home-based agent model in 1996. In 2014, industry analyst Ovum reaffirmed its position as a top-tier leader in the home-based customer service industry, with agents in all 50 states. Houlne held senior management positions in consulting—and in financial and insurance industries at Mercer, Travelex, Mutual of Omaha and Blue Cross of Washington and Alaska.