It is a good idea for businesses to save time and effort by hiring a professional who will assist them in converting their archived video and audio files into text. The uses for a transcription service include accurate recording of interviews and meetings, creating search engine optimization-friendly transcripts of podcast or video content, and speaker training.
Tips for Choosing the Best Transcript Service
There is a plethora of transcribing services available out there today. But how do you choose which is best for your industrial needs? When searching for a transcription service, it is easy to overlook details. There are many to keep in mind depending on the type of business or size of organization. However, this article documents some critical considerations you cannot ignore when picking the best transcript provider.
Accuracy
Accuracy and precision in any transcript are paramount. Like with any other service, you might be unable to tell who the top transcription providers are unless you try them. You can test out multiple firms or request a sample of their work for review to make a better-informed choice. You should verify the provider’s competence even if it came highly recommended by a friend or colleague.
A highly skilled and knowledgeable transcriptionist assures accurate data capture and trustworthiness. This aspect is crucial as it can make or break your business operations. Understand that you will be sharing your transcribed information with different stakeholders. Therefore, the accuracy of transcripts is paramount.
Value for Money
When looking for a service provider, check if its charges sound reasonable. Some sellers advertise ridiculously low prices. It is unclear, however, if they can deliver on claims of reliability and precision. The lowest option is not always the best, especially if you need to pay for hidden charges or redo the work yourself.
Responsiveness of the Customer Service Team
The best service is one always tailored to the individual customer’s needs. While some businesses offer standard customer service, others let you speak directly with your assigned project manager. This open communication line eliminates the need to navigate the traditional phone tree when contacting customer service for follow-up or adjustments. The individualized treatment and the account manager should make the whole transcription process much more manageable.
Turnaround Times
The provider’s ability to meet deadlines and turn in work quickly is essential to helping you complete your own tasks. The transcriptionist needs to be able to meet the most stringent of cutoffs, regardless of the length of the file in question. The response time for large orders indicates a company’s capacity to handle a heavy workload.
The best providers will be able to furnish accurate estimates of when they can complete orders. Highly qualified companies can pull off stellar results even when pressed for time. You should always turn to such providers if you have an urgent task.
Security and Confidentiality
Recordings of earnings calls, meetings, conference calls, focus group sessions on new products, and other confidential company files and information often require transcription. However, you must feel assured that the information you send transcription service providers remains private and safe.
Perform some research to discover if there have been any incidences of data leakage with the service provider. Leaks of sensitive information can be financially devastating to any business.
To protect their customers’ personal information, top transcribing service companies often go above and beyond. Invest some time into investigating the provider’s policies on security and privacy. In addition, find out if workers sign NDAs before working on projects. If they do, it shows that the transcription company is serious about data privacy.
Personnel Qualifications
The transcribers’ expertise is another crucial factor to consider. Specialists in the field, native speakers, and quality assurance professionals will make the greatest transcribers. They will be able to improve the quality of the transcript as a whole by picking up on subtleties such as slang, accents, colloquialisms, and cultural nuances, thanks to their experience.
Get Expert Help from a Transcript Service
The search for a reliable transcribing company can seem like a daunting task. We encourage you to click here for more information about GoTranscript. The company offers dedicated transcribers from all over the world who are ready to work on your project immediately. All you have to do is submit and order and enjoy the benefits of accurate transcripts.
