Every company talks about providing good customer service, every company sees good customer service as being important, but actually providing good customer service is not easy. Customer service needs to be a company ethos. If the MD of a company doesn’t care about providing high quality customer service, how can you expect an employee to care about it?
Think about what customer service training techniques you use in your company and ask yourself if they’re effective. Interestingly, modern businesses are shying away from customer service role play as research has shown it’s an ineffective training technique. Why not try experiential learning?
We hear so much about the Internet of Things these days and it has already begun to play a big role in how we provide customer service but it’s important to get the basics right first. Check out this infographic from the CUBE for more information on how your company can provide good customer service.
