Movies make the debt collection industry look like an ugly, sordid thing. Where friendly debt collectors do not exist. It’s not uncommon to see tactics like late-night phone calls, robocalls, threatening and aggressive language, and sometimes, even violence.
The movies are not real life but, sadly, sometimes real debt collectors treat people badly, too. No matter what sector your company is in, it’s always better to hire friendly debt collectors who treat people without judgment. Let’s check out a few reasons why.
Reputation Intact
Leaders like Summit Account Resolution make it a point to treat everybody they encounter with dignity, as that’s a core part of their business model. They have a PHD philosophy — Preserve Human Dignity.
Such friendly debt collectors view their job as helping two sides meet in the middle rather than being paid by one to badger and harass the other. Debtors may have very good reasons for being less than forthcoming with payments. Debt collectors can work with them to find a healthier path towards repayment that works to everybody’s advantage.
Not only do companies collect more debts in less time, but they do so with their reputation and branding fully intact. After all, companies invest a lot in marketing and advertising and want to avoid letting debt collection harm how people think of their company.
Collect More Debt
If treating people badly actually led to collecting more debts sooner, perhaps business leaders would try to calculate whether the debt collection efforts were worth the reputational damage. Thankfully, this isn’t the case!
The friendliest and most professional debt collectors who make a point of treating people with dignity also collect more than their rivals. You get the best of both worlds! The debt collectors who believe in being helpful and kind manage to collect nearly double the industry average.
Choosing between more debt sooner, on the one hand, and being respectful with B2B partners and customers is a false choice. Hire friendly debt collectors and you will have it all.
Every Type of Debt
In some industries, debt collection works differently. For example, medical patients who owe debt have HIPAA rights enshrined, and these must be observed, or there could be legal and reputational consequences.
Each industry has its own culture as well as technical rules. Friendly debt collectors have a wide range of experience in every sector. They can collect a diverse set of debts, always with tact and courtesy, whether it’s overpaid employees, commercial or residential renters, medical debts, and more.
Consultation
Finally, the friendliest debt collectors also provide consulting services that let you improve the core of your own business. They can observe how your in-house collection efforts work and recommend improvements, bolstering the business’s foundations. They work with a smile on their face, and the results will put a smile on yours.
Whether a company needs to outsource debt collections or improve internal processes, the best professional debt collectors have you covered.
Avoid the messy, ugly side of debt collection that doesn’t even recover as much money. Instead, look for friendly professional debt collectors who treats everybody with innate dignity.
