A hotel business’s success is contingent on visitors leaving with an overall good impression of their stay. This is a tall task when so many guests travel for work or leisure and ultimately don’t spend that much time in the hotel itself. To take full advantage of a guest’s passing stay, be sure to impress them in several keys ways to ensure they give you their business again. To learn some specific ways to improve hotel guest satisfaction, continue reading.
Be Courteous as Soon as Guests Reserve a Room
A visitor’s first impression, which holds significant weight, takes shape when they search for a hotel and reserve a room. This can take place up to several months in advance of their stay. When they do pull the trigger, exceed their expectations by giving them an excited preemptive welcome and communicating clearly about their reservation. Be sure they have peace of mind about their reservation details by making this information readily available, whether through a mobile app or in the documentation you send them. Also, tell them what their sleeping, working, and service offerings include so they don’t need to guess about what their stay will look like.
Also, remind them about their reservation details a couple times before they arrive. Don’t overload their email inbox but give them a reminder about check-in times and nearby attractions. Discussing the area’s natural landmarks, events, and history associates your hotel with the memorable time they’re looking forward to having if they are planning a vacation. Meanwhile, you also lessen the possibility of a miscommunication through these reminders.
Personalize Their Stay
When customers reserve a room, they relinquish the home they’re comfortable with in favor of your hotel. Your hotel rooms become their temporary home. For this reason, you should make these spaces feel homey by personalizing their stay as much as possible. Train staff to be attentive to names, give them a welcome package that includes a gift for every guest, including fun, kid-appropriate treats or activities for every child who tags along. Making sure kids’ stays are memorable is an easy shortcut to having the entire family enjoy their time.
Offer Quality Amenities Without Charging Extra
On top of all that, offer creative amenities for no additional charge to improve hotel guest satisfaction. Stock your rooms’ mini-fridges with unique beverages, offer exercise classes for hotel guests, build out a classic arcade room, or offer something else you think guests will remember. One great health-conscious idea that some hotels go for is implementing their own juice bar for guests to frequent. Juicing is an increasingly popular phenomenon and maintaining a juice stand is relatively simple, as long as you avoid damaging your juicing equipment. Installing a juice bar pairs supplements many hotels’ existing food and drink offerings because you can offer guests a high degree of juice personalization, too.
