COVID-19 has arrested so many aspects of our routine lives. Yet, the pragmatic among us are moving swiftly to ride the unprecedented tide upon us. The need of the hour is not to panic but to adapt, and the same is true as much for our businesses as for our personal lives. COVID-19 may have forced us to stay at home. But that is no reason why communication with our employees, team members, managers or clients should suffer from higher costs and reduced efficiency.
Seamless and low-cost communication is key for any business to flourish. And while we all appreciated the convenience of face-to-face meetings and on-premise Private Business Exchange (PBX) phone systems, novel situations demand novel solutions. What anyone among us needs today is a dedicated business phone service, but without the clutter and heft of physical phone lines and devices. At a moment when everything is going remote, digital and cloud, why should your business phone system be any different?
You can switch over to a VoIP (Voice over Internet Protocol) phone system to conduct your business communications right from the comfort of your home. With a VoIP phone system, you can conduct all of your communication needs from any data-driven device, like your cell phone and laptop computer. You can link your VoIP with your existing office phone network while all your employees can link with it using their own cell phone numbers. It’s like having a dedicated telephone exchange for your company but premised in cloud. VoIP allows you to enjoy all the features that any modern telephone company provides, and more — at a fraction of the cost and across infinitely larger distances.
With VoIP, you can customize your business phone system using its comprehensive dashboard from any computer or mobile device. Moreover, you can see all the devices connected on your network and run business trend analytics through call data. You no longer need call operators to route and forward your calls. VoIP can do the same job with much more efficiency and speed. It also allows you to set virtual voicemails, so that you don’t have to worry about missing calls from any of your customers. And you can manage all of this right from the comfort of your living room.
Perhaps best of all, VoIP seamlessly integrates with your CRM system, so that you can easily maintain all the personal relationships that your customers enjoy with your company. VoIP acts like the Caller ID we all dream about, as it shows not only callers’ names, but also everything which they want their businesses of choice to remember about them, from the moment the phone first rings.
With VoIP, you can make voice calls, video calls, conference calls as well as send and receive text messages and faxes. You can schedule and conduct meetings, and record professional greetings for all your callers. And once you have your VoIP in place, you don’t need to worry about replacing it with a new one as your business grows. You can easily scale up your VoIP system whenever you need to.
Finally, VoIP allows you to communicate both reliably and safely. You do not need to worry about violations to your data privacy when using a credible VoIP source. All communication over VoIP channels is encrypted before transmission. Nor too does one need worry about network outage or disruption. VoIP providers like Nextiva boast a 99.999% uptime to back your phone service, making it one of the most reliable modes of communication. Oh, and did we mention the drastic reduction in phone bills as you switch from the traditional devices to VoIP?
In a nutshell, VoIP provides you with the communication solution that you need to run your business — efficiently, at scale, and even in the middle of a pandemic.
