In order to run a successful small business, you should set up different ways people from all over the world can reach you. Apart from having a website, social media accounts, an email address, and a local number, it’s recommended that you have a toll free number as well.
There is no denying that technology is changing the ways companies can provide support to their customers. But if you think toll free numbers are a thing of the past, you are mistaken. Here are some of the most notable ways setting up a toll free number can help your business in the long term:
You Will Add Legitimacy to Your Business
Nowadays, it’s easy to start a business and market your products and services on social media. Although this is without a doubt a great way to spread your brand’s image, it won’t bring any legitimacy to your company. Having only an online presence will make consumers trust you less. However, getting a toll free number for your business can change that. Keep in mind that this type of number is usually associated with big and legitimate corporations. If consumers see they can reach you by calling a toll free number, they’ll have more trust in your brand and will be more likely to purchase products from you.
Improved Customer Service
Providing good customer service is one of the most important things you can do for the success of your small business. Not only does it help you retain customers, but it can help you improve your brand’s image as well. Know that some customers will want to talk to people when they have a question or problem with your products rather than sending you an email or a private message on social media. As a small business owner, you have to provide consumers with different ways they can get in touch with you.
Setting up a toll free number is a great decision because it allows your customers to call you without having to spend a dime. A great thing about toll free numbers is that they are very easy to remember, which means that you can use them as a marketing tool as well. The next time you create a marketing campaign, make sure to mention your toll free number. Doing this may help you generate more sales, since people will be more likely to call you and get to know more about your business. After all, spreading the word about your toll free number shows potential customers you are there to assist them in any way you can.
Portability
In case you have to relocate your business, you’ll be happy to hear that porting your toll free number is incredibly easily. All you have to do is forward the calls to any other phone. This means that people will be able to get in touch with you by calling your original toll free number even if you move across state or border lines. It’s also worth mentioning that when you get a toll free number, you own it, even if you decide to change providers.
Increased Sales
Generating sales is the most important role of every business. If you want to grow your business and develop new products, you will need to generate a lot of sales. As an entrepreneur, you should constantly search for new ways to boost your sales. Aside from coming up with unique marketing campaigns and further developing and improving your products, you should also use a toll free number to encourage potential customers to buy something from you.
You can use a toll free number to increase your sales by encouraging your call representatives to upsell or cross-sell products when they are talking to potential customers. Know that callers will be more likely to make a purchase after hearing detailed information about your company and products.
Bottom Line
Many entrepreneurs have completely forgotten about how business was done before the internet and social media. Even though it’s vital to have an online presence in order to be successful in this day and age, you shouldn’t neglect other ways of providing support to your customers. The fact that it’s easy to chat with consumers on Facebook shouldn’t stop you from getting a toll free number for your company. After all, there are still a lot of people who prefer talking to real people instead of digitally communicating. No matter what industry you are in, a toll free number can help your company in the long run.
