When you run a business, the communication platforms you use are of the utmost importance. Using phone communication to talk to clients, customers, suppliers, and others involved with your business is vital, and this is why most businesses now use landlines and mobile to communicate with others. However, this has led to businesses having to deal with an increase in the number of cold calls from other businesses trying to sell them goods and services.
When businesses receive a mass influx of unsolicited calls, it can cause many issues. In addition to taking up a lot of time and resources to deal with these calls, it can also result in phone lines being blocked up. This means that customers, clients, and other people you want to hear from cannot get through, which can cause additional issues. In this article, we will look at some of the steps to take if you are receiving regular unsolicited calls to your business phone lines.
Reducing the Problem with Unsolicited Calls
It is important for any business to deal with problems relating to mass unsolicited calls because of the issues they can create. In order to do this, there are some key steps to take. This includes:
Removal from Database
One of the things you need to do with unsolicited callers is to request that they remove you from their database and cease making future calls. Tell them you are not interested in the goods or services they are offering, and if possible, get the name of the person on the phone. Once you ask to be removed from the database, this is something they are obliged to do—but not all companies that make unsolicited calls follow through by taking your details off their systems.
Use Reverse Phone Tools
If you suspect the same companies are continuing to call you even though you have asked them to remove you from the database, use a reverse phone tool. You can find reverse phone tools easily online, and this will enable you to determine whether it is indeed the same companies calling over and over again.
Log Details of Persistent Callers
Once you discover that companies are continuing to call you despite your request to be removed from their database, you should log some key details relating to the calls. This includes the times and dates that they call you. Also, continue to tell them that you want to be removed and make a note of each time you do this for future reference and to include in your complaint.
Complain to FCC
Once you have established that the same companies are cold calling you and you have the details of the calls and your requests, put everything in writing. You can then send your complaint to the FCC to investigate further, and this will make it easier to put an end to these unsolicited calls.
These are the key steps you should take if you want to put an end to unsolicited calls coming in on your business lines.
