Howard Williams, Author at Home Business Magazine

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Howard Williams is marketing director at Parker Software – a UK software house specialising in business process automation and live chat software. Howard leads Parker Software’s global customer team, with a firm focus on the consumer, their experience, and how it can be continually improved.

Boxes shaking hands

Customer Service

Do Customers Want High Tech or High Touch?

Howard Williams - 06/06/2019 0

Translation knob

Diversifying a Biz

Translation as an Emerging Technology Trend for Businesses

Howard Williams - 01/27/2019 0

Fall of the Call

Customer Service

Fall of the Call: What the Decline in Voice Calls Means...

Howard Williams - 10/21/2018 0

Ecommerce

Are We in a Security Era of Ecommerce?

Howard Williams - 09/15/2018 0

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Customer Service

Appeasing the Stressed Online Shopper

Howard Williams - 07/04/2018 0

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Ecommerce

Three Ecommerce Trends Reimagining the User Experience

Howard Williams - 05/27/2018 0

live chat hacks e1520180258693

Customer Service

Live Chat Hacks – Top Tips for a Smooth Conversation

Howard Williams - 03/04/2018 0

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