Nowadays, businesses find novel techniques of increasing their revenue, assuring the quality of their services, and guaranteeing maximum user satisfaction. As you might know, businesses are bound to grab every opportunity available, especially if they are invested in the future of technology. For instance, companies are becoming more and more Facebook-oriented, meaning that they create separate pages for their businesses, and communicate with their clients through Facebook Messenger.
However, responding to thousands of people simultaneously is a struggle (or a mission impossible) for any customer support specialist. Therefore, companies often create chatbots responsible for dealing with FAQs and other concerns of users. According to Chatbot Report 2019, people from all over the world concluded that chatbots are means for faster communication, higher customer service quality, honesty, and overall improvement of user experience online.
How to make a Facebook chatbot for your business? Well, there are several options for you to consider. Before you start building a new assistant, you should be fully aware of the advantages of chatbots. In short, chatbots help companies communicate with their clients. Additionally, the responses from chatbots are automatic, meaning that it saves you some time before a client starts to get impatient. If you want to learn way more about chatbots and AI, there is a perfect place — chatbot magazine where you can stay up to date with all trends and news.
How Will a Facebook Chatbot Improve Your Business?
The goal of learning how to make a chatbot is to provide customer service efficiently, quickly, and, most importantly, accurately. Here are the main reasons why chatbots are so beneficial to both companies and their customers:
- Chatbots are always available, meaning that clients can initiate conversations with them at any time. You can chat with a bot about choosing a specific service, and it will find you relevant results in no time.
- Thanks to the impact of artificial intelligence (AI), chatbots are regularly updated and learn from their communications with clients. Therefore, the customer service they provide improves over time, to the point that you might be surprised about the smooth flow of the conversation.
- Businesses can save money by incorporating chatbots. For instance, less human interaction is necessary when a machine handles a significant portion of queries.
- Chatbots can be at two places at once. While a regular customer service specialist will only be able to handle several customers at once, chatbots can interact with many clients.
- While chatbots might struggle with specific tasks, they are excellent at booking various orders. For instance, some chatbots are programmed to search for relevant results when you provide them with specific details (for example, date of your trip, and the city you want to visit).
- There are various options for training your chatbots to become more independent. For instance, you can teach bots to provide accurate answers to FAQs.
While learning how to make a Facebook chatbot seems like the option you need to adopt a digital-first business strategy, there are several downsides to bots.
- Chatbots, even if well trained, are not people. If a customer asks something out of the ordinary, they might get confused and fail to provide a decent answer.
- If chatbots are not well-made, they might be incapable of keeping track of the conversation, meaning that they will need to be reminded of it.
- While chatbots are definitely going to improve your customer service, it might be a struggle to prepare and install them. Luckily, we have several solutions to help you set up a unique Facebook chatbot for your business.
How to Make a Facebook Chatbot?
There are basically two ways of creating a bot: you can build one from scratch, or use a chatbot creator tool. For people that have no programming experience, the only option might seem to use a bot-building framework.
However, you are wrong!
You do not need to be a senior programmer to build a chatbot. In fact, people only need some assistance, a step-by-step guide, and they can easily bring their chatbots to life. Still not convinced? Well, let’s take a closer at the DIY option.
Using PHP to build a Facebook chatbot is a popular decision. Before starting, you need to have a page that will be the home for your chatbot. People will be able to communicate with your chatbot through Facebook Messenger.
What’s next? Well, if you are building a PHP chatbot from scratch, you should find an appropriate resource to follow. For instance, this Facebook chatbot tutorial is a free option for people who want to create unique bots for their businesses. On top of that, this course on how to make a chatbot is no ordinary step-by-step guide: it is designed as a game. Therefore, while learning how to make a Facebook chatbot, you will have the privilege to experience something extraordinary and different from traditional tutorials.
